HR Client Service Manager
1 month ago
MedHQ, LLC, is a leading provider of consulting and technology-enabled expert services for outpatient healthcare. With a 97% long-term client retention rate, the company serves Ambulatory Surgery Centers, Surgical Hospitals, Physician Practices, and Hospital and Healthcare Outpatient Facilities nationwide. The MedHQ RITE Values: Respect, Innovation, Trust, and Energy, guide all service line offerings with a unique personalized approach balancing exceptional transactional and emotional intelligence and above all exceptional customer service.
The MedHQ LLC service line offerings have grown organically over the years, beginning by providing high-quality traditional human resource, accounting, and staff credentialing as a Professional Employer Organization. In 2022, MedHQ formed a relationship with 424 Capital, and quickly expanded into a well-rounded, menu services-driven financial management company. This robust infusion of expert service line offerings has resulted in MedHQ and MedHQ clients' efficiencies and growth.
For additional detailed information, please review www.medhq.com.
Job Responsibilities- Provides leadership and guidance to client leaders and staff in goal setting, problem solving, resource management, and outcome achievement.
- Defines performance objectives and metrics for the client worksite organization and assesses the level of competence of staff in a timely manner.
- Demonstrates the ability to cope with and manage change, as well as help others to do so.
- Collaborates with the HR service delivery team to create systems and problem solve ongoing issues that impact center/organizational goals and/or patient care delivery.
- Demonstrates fiscal accountability for center resources and the ability to achieve outcomes within allocated resources.
- Provides excellent customer service.
- Adheres to and makes suggestions for improvement to policies and procedures.
- Maintains confidentiality and integrity of information.
- Candidates will have five to eight years progressive Human Resource experience with a minimum of 3 to 5 years demonstrating increased responsibilities within a fast-paced, high-growth company.
- Knowledge of healthcare management and a minimum of 1 year's experience in a healthcare setting required.
- Understanding and working knowledge of Professional Employer Organizations.
- Strong subject matter expertise and experience as an HR generalist, including policies and procedures, employment consulting, employee relations, recruiting, policies & procedures, leaves of absence, HRIS, benefits, payroll, and more.
- Experience in design, development, and implementation of salary administration plans and benefit programs.
- Evaluate clients' payroll to ensure employee changes, deductions, and PTO accruals are correct. Understand PTO, benefit coverage, and billing to consult and educate clients and employees, along with updating the HRIS system accordingly.
- Tech-savvy experience with all major medical plans, HRIS, and payroll software, Experience with PrismHR, Attendance on Demand, HubSpot, Indeed, and ExactHire a plus.
- Experienced working with, learning, and troubleshooting HRIS software and technology.
- Guide and walk clients through employee issues, complaints, and investigations.
- Financial/budgetary management knowledge skills and training.
- Knowledge of contracting, negotiating, and change management.
- Knowledge of federal, state, and local employment, wage, and salary laws and regulations.
- Ability to interpret and advise on the application of EEO/AA laws.
- Aptitude to analyze and assess training and development needs.
- Excellent verbal, written, and listening communication skills and experience.
- Perceived as credible, experienced leaders who can inspire confidence and trust.
- Demonstrated leadership skills will be reflective of the MedHQ values, empowering others, and leading by example.
- Bachelor's degree in Human Resources Management or Business Administration.
- SHRM Certification a plus, not required.
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