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Facilities Operations Manager

2 months ago

Austin, Texas, United States ResProp Management Full time

ResProp Management is dedicated to helping individuals discover their ideal apartment homes while fostering vibrant communities. As a leading multi-family property management firm, we have expanded significantly since our inception in 2010, currently managing over 13,000 units and continuing to grow. Our success is attributed to our emphasis on servant leadership and our commitment to attracting exceptional talent from both within and outside the multifamily sector.

Key Responsibilities:

  • Manage all facets of service operations to meet operational objectives.
  • Engage in completing work orders, including the repair and replacement of appliances, plumbing, HVAC, and electrical systems.
  • Foster a positive environment and deliver outstanding customer service to both prospective and current residents.
  • Guide and mentor maintenance staff, helping them reach their full potential.
  • Provide feedback to the Property Manager regarding team performance, resident commendations, and areas needing improvement.
  • Assist in the recruitment and interviewing process for potential maintenance team members.
  • Ensure the maintenance shop is organized and the property is well-maintained.
  • Research and assess current and prospective products for property maintenance and upkeep.
  • Schedule and oversee all in-house and vendor work.
  • Manage work orders and response times, ensuring timely completion.
  • Oversee inventory management, ordering, and delivery of necessary maintenance supplies and equipment.
  • Ensure a safe, healthy, and accident-free work environment.
  • Maintain compliance with OSHA (Occupational Safety and Health Administration) standards at all times.
  • Supervise unit turnovers and renovations within established timelines.
  • Conduct apartment inspections with the leasing team upon move-out to evaluate damages and determine necessary repairs.
  • Additional responsibilities may be assigned as needed.
Qualifications:
  • A minimum of 8 years of general maintenance/general repair experience, with at least 3 years in the apartment industry.
  • Management experience is essential.
  • EPA Universal certification is required.
  • Proficient in various trades, including plumbing, electrical, HVAC, drywall, framing, painting, roofing, cabinetry, and appliance repair.
  • Trade licensing is preferred but not mandatory.
  • Technologically adept; able to efficiently use computers and basic software applications.
  • Must possess a personal tool kit.
  • Reside within a 30-minute commute of the property.
  • Have reliable transportation and the ability to accommodate a rotating on-call schedule.
  • *Must be capable of fulfilling the physical demands of the role, including lifting, carrying, pushing, or pulling objects weighing up to 50 pounds.

Our compensation and benefits package is structured to promote long-term career advancement. Your total compensation is designed to grow as you develop within the company. We assess performance regularly and provide constructive feedback throughout the year, ensuring that compensation aligns with role responsibilities and performance. Additionally, we offer the following benefits:

  • Competitive salary
  • Medical, Dental, & Vision Benefits
  • 401(k) retirement plan
  • Generous Paid Time Off
  • Discounted rent at any properties managed by ResProp Management
Physical Requirements:
  1. Ability to walk, stand, sit, and climb stairs as needed for office tasks, apartment inspections, and sales tours.
  2. Approximately 60% of the time spent walking and climbing, with 30% sitting.
  3. Ability to lift or carry items for document distribution, preparing apartments for residents, and moving furniture/appliances within the office and apartment settings.
    • Over 150 pounds - Rarely required (less than 5% of the time)
    • Between 25-50 pounds - Occasionally required (1% to 33% of the time)
    • Between 10-25 pounds - Frequently required (33% to 66% of the time)
    • Less than 10 pounds - Constantly required (66% to 100% of the time)

This list of duties is not exhaustive and may evolve as business needs change.

Employment Eligibility Requirements:

  • Applicants must successfully pass a background check and reference verification prior to their first day of employment.