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Customer Account Coordinator

2 months ago

Cambridge, Massachusetts, United States EF Educational Tours Full time
About the Role

As a Customer Account Coordinator at EF Educational Tours, you will play a critical role in ensuring the smooth operation of our customer life cycle. You will be responsible for managing account maintenance, processing transactions, and communicating with internal teams to resolve customer inquiries.

Key Responsibilities
  • Manage account maintenance for customers, including processing checks, paper enrollments, and validating travel vouchers.
  • Work with the finance team to process weekly check refunds and handle post-tour reimbursement requests.
  • Communicate with customers via phone and email to collect outstanding balances and resolve any issues.
  • Set expectations for internal teams and provide updates on customer accounts.
  • Identify opportunities to optimize and simplify existing processes and present solutions to the team.
Requirements
  • Excellent communication and problem-solving skills.
  • Ability to work efficiently and accurately in a fast-paced environment.
  • Proficiency in handling multiple priorities and tasks simultaneously.
  • Strong attention to detail and ability to maintain confidentiality.
  • Ability to learn and adapt quickly in a dynamic environment.
About EF Educational Tours

EF Educational Tours is a leading provider of educational travel experiences. We believe that education should be a lifelong journey, and we strive to provide opportunities for students to explore new cultures, learn new languages, and develop valuable skills. As a member of our team, you will be part of a diverse and dynamic community that is passionate about education and travel.