Customer Experience Representative

6 days ago


Alcoa, Tennessee, United States Massage Envy Full time

Overview:

At Massage Envy Hamilton Crossing, we're passionate about helping others achieve their wellness goals. As a Customer Experience Representative, you'll play a vital role in delivering exceptional service to our clients, ensuring they feel valued and understood.

Key Responsibilities:

  • Provide outstanding customer service, addressing client needs and concerns in a timely and professional manner.
  • Promote the benefits of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, and recommending homecare products based on client needs.
  • Support clinic flow by greeting clients, scheduling services, answering phone calls, and responding to emails in a prompt and courteous manner.
  • Contribute to the growth and retention of our client base through in-person and phone/email outreach efforts.

Culture and Support:

  • Work with a trained leadership team invested in your success and growth.
  • Participate in award programs recognizing exceptional performance and achievement.
  • Join a caring community that values individuality and fosters a collaborative work environment.

Massage Envy Franchising, LLC (MEF) is a national franchisor of independently owned and operated franchised locations. Each franchisee is the sole employer for all positions and sets their own hiring criteria, benefits, and compensation.



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