Field Service Engineer

3 days ago

Dallas, Texas, United States Veralto Full time
Job Title: Field Service Engineer

Join Veralto, a leading global company, as a Field Service Engineer and be part of a dynamic team that delivers results and continuous improvement. As a Field Service Engineer, you will be the front line of customer interaction through daily service and support.

Key Responsibilities:
  • Create and grow multiple aspects of our business through supporting regional and company goals.
  • Improve customer satisfaction by delivering the highest customer service in our industry.
  • Identify, own, and track any issues with an account, according to call escalation procedure, to reach resolution.
  • Receive and utilize highly advanced technical training at customer accounts on a daily basis.
  • Manage a customer account in its entirety. Determine how Videojet can increase value throughout their business by offering other services.
  • Support the team by travelling from Chicago to points east to help provide additional coverage for short term gaps.
Requirements:
  • Technical Agility- Mechanical, Electrical, Electronics, Pneumatics, Hydraulics, Computer Hardware and Software; having the desire to work with best-in-class technology and learn new skills.
  • Strong Interpersonal and Communication skills. Being able to communicate effectively with all levels within an organization, from front line operators to senior management, and remaining professional at all times.
  • Sense of Urgency - Having the drive and motivation to take action and prioritize daily tasks; working strategically to ensure we are getting to every customer.
  • Adaptability-being able to think quickly and respond positively to change.
Education and/or Background Experience:
  • Technical Degree preferred and/or relevant military training; other backgrounds welcome to apply with relevant work history.
  • Be able to lift up to 50 lbs. and stand, lift, stretch, bend, and squat throughout the day.
  • Must be comfortable with day travel- home most evenings but also frequent overnight travel.
Our Offer:

You will be part of a dynamic team in which there is a high focus on delivering results and continuous improvement, but also where having fun and teamwork is very important.

It's a fast-paced environment, a consultative role, where you will get to partner with people to achieve their strategic business goals.

You will work in a leading global company, with a Manager who cares about you, your strengths and will help you to develop the best possible version of yourself.

The compensation range for this role is $30.00 USD per hour. This job is also eligible for Incentive Pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

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