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Field Service Technician
2 months ago
We are seeking a highly skilled and experienced Field Service Technician to join our team at Peak Technologies. As a Field Service Technician, you will play a critical role in providing exceptional service and support to our clients, ensuring their enterprise mobility, managed services, printing, and mobile data capture solutions are running smoothly.
Key Responsibilities- Service and Support: Provide timely and effective service and support for Peak Technologies supported equipment, including installations, repair, preventative maintenance, calibration, and sales support.
- Territory Management: Maintain an organized and proactive system of territory management, utilizing current management reports and data provided.
- Efficiency Improvements: Continually evaluate and implement efficiency improvements in territory operation.
- Customer Satisfaction: Promote and maintain high customer satisfaction levels and consistently achieve results across all key areas of the business with little supervision or direction.
- Sales and Revenue Growth: Focus on growing the business, treating every service event as a growth or lead generation opportunity.
- Inventory Management: Maintain proper and accurate inventory for the purpose of service and follow approved policies and procedures for Inventory Controls.
- Documentation and Reporting: Provide accurate and timely documentation that details field activity, expenses, time reporting, and other information as required.
- Communication and Relationship Building: Provide exceptional customer service; ensure customer satisfaction is achieved when resolving customer/product issues and complaints.
- Travel and Work Environment: Regularly interact and build strong relationships with internal and external customers. Develop a working knowledge of Corporate and Service Department procedures and policies. Installs, maintains, and repairs FHE (forms handling equipment). Takes ownership of position and proactively engages in coordinating and scheduling servicing activities based on regional demands and priorities.
- Technical Background: Near expert level technical background in electro-mechanical devices such as printers, kiosk/ATM devices, or equivalent experience.
- Education and Experience: Associate Degree required and/or 5-plus years of equivalent work experience in field service, IT, or a similar industry.
- Certifications and Skills: Certification in information technology, process improvement, or similar disciplines is desired. Operates within division or department policy guidelines using independent judgment in achieving assigned objectives. Reads and interprets documents such as safety rules, operating and maintenance instructions, and procedure manuals. Applies common sense understanding to carry out instructions furnished in written, oral, or diagram form. Escalates issues discovered while performing required tasks to minimize customer disruptions. Prioritizes and handles multiple tasks simultaneously. Strong computer skills and phone application skills using Microsoft Windows-based programs are required. Self-starter and motivated to perform effectively during times of high demand.
- Physical Demands: Must have a valid driver's license and maintain a safe driving record. Must be able to lift 50 lbs without limitations or constraints. Be able to travel throughout the country. Be able to perform in high-pressure environments. Critical physical effort consisting of continuously standing, bending, and handling equipment. Exposure to limited amounts of noise and paper dust.
Peak Technologies provides end-to-end enterprise mobility, managed services, printing, and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes. Peak Technologies' in-depth industry-specific experience, state-of-the-art solutions and managed services, and exemplary customer support provide transformational business solutions and results that deliver greater ROI and outstanding value. Peak Technologies serves as a trusted business partner for some of the world's largest companies, while also supporting local and regional customers with an extensive coverage footprint throughout North America and Europe.
