Program Manager

3 days ago

Spokane, Washington, United States Goodwill Industries of the Inland Northwest Full time
Job Summary

We are seeking a highly skilled and experienced Program Manager to lead our WFS program. The successful candidate will be responsible for planning, organizing, and coordinating the activities of the program, as well as managing and supervising assigned staff to achieve program goals and objectives.

Key Responsibilities
  • Develop and implement approved proposals for new services
  • Establish and maintain good working relationships with participants, referral agencies, community partners, and all team members
  • Submit data and participate in analysis to support the continuous improvement outcome reporting system
  • Provide supervision and leadership to assigned staff
  • Facilitate a person-centered planning approach, which encourages independence and participant voice of each individual served
  • Attend meetings, conferences, and workshops to enhance skills, as approved or required by supervisor
  • Understand and enforce personnel policies and procedures, to include workplace rules and discipline as they apply to assigned employees and program participants
  • Stay informed of state and federal laws affecting the organization and the people it serves
  • Communicate necessary information to supervisor, program participants, and other employees along proper channels
  • Consult with Human Resources to implement Employee Assistance activities focused on helping employees resolve problems that interfere with their work or home life
  • Coordinate and complete personnel functions according to company policies and procedures, to include training, performance evaluations, disciplinary actions, and record keeping
  • Participate in Goodwill fundraising events, as appropriate
  • Be an active participant and facilitate, as requested, Program Quality Reviews for all assigned programs
  • Thoroughly review, understand, and implement contracts and/or service guidelines for all assigned programs
  • Assign and perform specific tasks to meet program goals and objectives
  • Ensure all paperwork and related activities are current, accurate, and in compliance
  • Enter and ensure all required electronic data is entered into Support 2020 Participant Case Management database in a timely and accurate manner
  • Meet or exceed projected revenue or billable hour goals for all assigned areas
  • Assist in developing natural supports for participants
  • Assist participants in achieving the highest level of independence while receiving services
  • Provide and oversee services in accordance with Goodwill policies, CARF standards, and principles of safety
  • Be proficient in performing and overseeing essential functions for all program staff assigned
  • Model and train appropriate work behaviors and interpersonal skills
  • Follow all policies, procedures, and directives of Goodwill, assuring safety of personnel or property
  • Work collaboratively with department to provide mission services
  • Properly wear and maintain all required Personal Protective Equipment (PPE)
  • Maintain agency confidentiality
  • Comply with all health, safety, and fire standards and all local, state, and federal regulations (WISHA and OSHA)
Requirements
  • Bachelor's degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience
  • Medicaid experience required
  • Valid driver's license with personal auto insurance
  • Pass background and driver record check

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