Customer Experience Program Manager
1 week ago
Transform Customer Experience with Avista
About the Role
We are seeking a highly motivated and experienced Customer Experience Program Manager to join our team at Avista. As a key member of our organization, you will play a critical role in driving customer-centric initiatives and improving the overall customer experience.
Key Responsibilities
- Develop and implement customer experience strategies that align with Avista's vision and goals
- Lead cross-functional teams to design and deliver customer experience projects
- Conduct research and analysis to identify customer pain points and opportunities for improvement
- Collaborate with stakeholders to develop and implement customer experience metrics and reporting
- Stay up-to-date with industry trends and best practices in customer experience
Requirements
- Bachelor's degree in a related field (e.g. business, marketing, psychology)
- 3+ years of experience in customer experience, project management, or a related field
- Strong analytical and problem-solving skills
- Excellent communication and collaboration skills
- Ability to work in a fast-paced environment and prioritize multiple projects
What We Offer
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
- The chance to make a meaningful impact on customer experience
How to Apply
If you are a motivated and experienced professional looking to make a difference in customer experience, please submit your application, including your resume and cover letter, to our online portal.
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