Customer Service Representative

5 days ago

Tempe, Arizona, United States Lennar Corporation Full time

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Lennar Corporation. As a key member of our Customer Care department, you will be responsible for providing exceptional service to our homeowners, ensuring their satisfaction with our products and services.

Key Responsibilities:

  • Interface with homeowners and trade partners to perform final orientations and diagnose, schedule, and complete warranty service work.
  • Conduct homeowner walk-throughs, acquainting homeowners with the operation of appliances, heating/cooling systems, maintenance of their homes, and other essential features.
  • Coordinate with the Construction Department staff and trade partners to complete walk-through repairs within five days.
  • Schedule and supervise trade partner warranty repairs in homes after delivery to homeowners.
  • Schedule inspections with homeowners, assess routine warranty claims, and follow through to completion all service requests within seven days.
  • Provide accurate and timely information to the Customer Care Manager on progress and scopes of work.
  • Maintain positive homeowner relations, providing homeowners with knowledgeable, timely, and professional service.
  • Evaluate trade partner and product performance, providing ongoing information to the Customer Care Manager as it relates to quality of workmanship and materials.
  • Participate in emergency on-call rotation service schedules.
  • Work with the Customer Care Manager on special projects as needed.
  • Participate in and attend department meetings.
  • Keep accurate service request logs and documentation of all work performed.

Requirements:

  • Minimum three years of experience in customer care, sales, or a related field.
  • High school diploma or GED preferred, but will accept equivalent work experience.
  • Valid driver's license.
  • Maintain regular attendance and punctuality relative to daily work schedules.
  • Excellent communication skills, verbal and written.
  • Basic skills in Microsoft Office.
  • Strong organizational and interpersonal skills.
  • Ability to deal effectively with confrontational situations and maintain objectivity in public relations.
  • Detail-oriented, works well under pressure, capable of handling multiple tasks with simultaneous deadlines.
  • Follow directions from a supervisor.
  • Understand and follow work rules and procedures.
  • Accept constructive feedback.
  • Team player.

Physical Requirements:

Requires the ability to work eight hours per day in the confined quarters of a construction trailer, outside elements, the ability to operate a motor vehicle, read plans, climb stairs, climb ladders, bend, stoop, reach, lift, move, and/or carry equipment which may be in excess of 50 pounds. Finger dexterity may be required to operate a computer keyboard and calculator.

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