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Customer Service Representative

2 months ago

Tempe, Arizona, United States Aerotek Full time

Aerotek is seeking a highly skilled Customer Service Representative to join our team at our corporate office in Tempe, AZ.


Key Responsibilities:

  • Triages incoming calls regarding new and existing workers' compensation claims, ensuring timely and effective resolution.
  • Intakes new claims, serving as a liaison between employees and Third-Party Administrators (TPAs).
  • Coordinates referrals to treatment facilities and arranges transportation as needed.
  • Assists with post-accident drug testing and facilitates the return-to-work process.
  • Supports adjusters in investigating claims by gathering and forwarding necessary information.
  • Enters claim data into various claims management systems.
  • Provides exceptional customer service to clients, contractors, field office representatives, claims adjusters, attorneys, and physicians.


Requirements:

  • High School Diploma required.
  • Minimum one (1) year customer service experience required.
  • Prior insurance experience in claims and/or call center experience preferred.
  • Ability to operate a computer keyboard with accuracy and speed.
  • Experience with using multiple software and platforms.
  • Ability to work under stringent deadlines and prioritize tasks in a high-volume environment.
  • Effective communication and interpersonal skills.


Why Aerotek:

Aerotek offers a dynamic and supportive work environment, with opportunities for growth and development. Our team is dedicated to providing exceptional service to our clients and customers.