Customer Service Representative

11 hours ago


Tempe, Arizona, United States Emcor Inc Full time

### Job Title: Customer Service Representative

#### Job Summary

As a Customer Service Representative at EMCOR Facilities Services, you will play a critical role in providing exceptional support to our customers. You will be the primary point of contact for customers calling into our Customer Solutions Center, handling a wide range of facility maintenance issues and ensuring that their needs are met in a timely and professional manner.

#### Key Responsibilities

* Answer incoming calls from customers and use your knowledge of facility maintenance to determine the best course of action for resolving their issues
* Create work orders and dispatch them to the necessary parties to ensure prompt resolution
* Escalate high-priority work orders and track their progress to ensure timely completion
* Follow customer-specific policies and procedures to ensure consistency and quality in your work
* Collaborate with customers, vendors, and technicians to facilitate the flow of reactive maintenance work in customer facilities

#### Qualifications

To succeed in this role, you will need to possess excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment. You will also need to be proficient in using web-based computer applications and have strong typing skills. Additionally, you will need to be able to manage multiple customers and prioritize tasks to meet or exceed established performance standards.

#### What We Offer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer our employees a competitive salary and benefits package. We are committed to fostering a culture of excellence and innovation, and we are always looking for talented individuals who share our values and are passionate about delivering exceptional results.



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