Technical Business Analyst

16 hours ago

Orlando, Florida, United States Optomi Professional Services Full time
Job Title: Technical Business Analyst

Optomi Professional Services, in partnership with Disney, is seeking a Technical Business Analyst with Product Owner responsibilities to support the software development team that builds and maintains homegrown solutions for SREs and internal teams.

The objective of this role is to take ownership of the product, reduce time wasted on clarifications, and allow the development team to focus on coding and delivering value.

The ideal candidate will have a hands-on approach to writing requirements, managing the backlog, and supporting teams in delivering high-quality software solutions.

What the Right Candidate Will Enjoy:
  • Working in a hybrid environment (2 days in office)
  • Working under a long-term contract (22 months)
  • The opportunity to work with large clientele and large budget projects
Experience of the Candidate:
  • Proven ability to gather requirements, document processes, and work with development teams.
  • Ability to run simple queries and generate reports, such as analyzing subscriber data.
  • Required for tracking and managing tasks.
  • Collaborating with development and cross-functional teams to ensure alignment and progress.
  • Skilled in maintaining and organizing the backlog, planning sprints, and ensuring development teams have clear goals and deliverables.
  • Understanding and using ServiceNow to manage workflows, tickets, and other operational tasks.
  • Familiarity with continuous integration/continuous deployment (CI/CD) pipelines is a big plus
  • Implementing and managing changes efficiently, without disrupting services.
  • Managing software from initial development through to deployment, updates, and eventual deprecation.
Responsibilities of the Right Candidate:
  • Act as the primary owner of the product, ensuring that the team is aligned with project goals and deadlines.
  • Gather requirements from stakeholders and translate them into clear, actionable tasks for the development team.
  • Spend time gathering and clarifying technical requirements, reducing confusion, and eliminating ambiguity in communication.
  • Manage the backlog and work with development teams to prioritize features and bug fixes based on business needs.
  • Plan and facilitate sprint planning sessions, daily stand-ups, and retrospectives to ensure continuous progress.
  • Run simple SQL queries to generate reports (e.g., subscriber data and comparison reports).
  • Maintain JIRA tickets, track progress, and ensure that all tasks are well-documented and completed on time.
  • Manage and open changes in ServiceNow, ensuring all processes follow ITIL standards.

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