Technical Systems Specialist
3 weeks ago
Business Computer Solutions is seeking an experienced IT Technician to provide first-level support to our clients.
As a Technical Systems Specialist, you will serve as the primary point of contact for users facing technical problems, utilizing your strong understanding of computer systems, problem-solving skills, and passion for technology to resolve issues efficiently.
Key Responsibilities:
- Respond to help desk requests via phone and ticketing system, ensuring courteous and effective resolution of end-user issues
- Diagnose and resolve technical hardware and software issues, guiding users through step-by-step solutions
- Escalate unresolved issues to internal teams or external vendors
- Conduct daily system checks and maintenance routines to ensure optimal system performance
- Execute sensitive data backup and restoration procedures
Requirements:
- A degree in Information Technology, Computer Science, or equivalent experience
- Related certifications (e.g., CompTIA A+, Network+, Security+) are a plus
- Strong technical skills in Windows, Microsoft Office Suite, networking, and remote desktop support
- Must be comfortable interacting with non-technical customers
- Ability to prioritize and multitask
- Deadline and detail-oriented
- Strong troubleshooting and critical thinking skills
Estimated Salary: $55,000 - $65,000 per year
Benefits and Company DescriptionWe offer competitive benefits and a dynamic work environment at Business Computer Solutions. Our company acts as an outsourced IT department for small businesses, providing support for Sage100, Custom Applications, and accounting services.
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