Technical Systems Specialist

3 weeks ago


Kilgore, Texas, United States Business Computer Solutions Full time
Job Overview

Business Computer Solutions is seeking an experienced IT Technician to provide first-level support to our clients.

As a Technical Systems Specialist, you will serve as the primary point of contact for users facing technical problems, utilizing your strong understanding of computer systems, problem-solving skills, and passion for technology to resolve issues efficiently.

Key Responsibilities:

  • Respond to help desk requests via phone and ticketing system, ensuring courteous and effective resolution of end-user issues
  • Diagnose and resolve technical hardware and software issues, guiding users through step-by-step solutions
  • Escalate unresolved issues to internal teams or external vendors
  • Conduct daily system checks and maintenance routines to ensure optimal system performance
  • Execute sensitive data backup and restoration procedures

Requirements:

  • A degree in Information Technology, Computer Science, or equivalent experience
  • Related certifications (e.g., CompTIA A+, Network+, Security+) are a plus
  • Strong technical skills in Windows, Microsoft Office Suite, networking, and remote desktop support
  • Must be comfortable interacting with non-technical customers
  • Ability to prioritize and multitask
  • Deadline and detail-oriented
  • Strong troubleshooting and critical thinking skills

Estimated Salary: $55,000 - $65,000 per year

Benefits and Company Description

We offer competitive benefits and a dynamic work environment at Business Computer Solutions. Our company acts as an outsourced IT department for small businesses, providing support for Sage100, Custom Applications, and accounting services.



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