IT Support Specialist
1 week ago
We are seeking a highly skilled IT Support Specialist to join our team at Business Computer Solutions. As an IT Support Specialist, you will provide first-level technical support to our clients and serve as the primary point of contact for users facing technical problems.
Key Responsibilities:
- Respond to help desk requests via phone and ticketing system, ensuring timely and effective resolution of end-user issues
- Diagnose and resolve technical hardware and software issues, guiding users through step-by-step solutions
- Escalate unresolved issues to the appropriate internal teams or external vendors
- Conduct daily system checks and maintenance routines to ensure optimal system performance
- Execute sensitive data backup and restoration procedures
- Assist with the creation and updating of help desk documentation, procedures, and user manuals
Requirements:
- A degree in Information Technology, Computer Science, or equivalent experience
- Related certifications (e.g., CompTIA A+, Network+) are a plus
- Strong technical skills in Windows, Microsoft Office Suite, networking, and remote desktop support
- Must be comfortable interacting with non-technical customers
- Ability to prioritize and multitask
- Deadline and detail-oriented
- Strong troubleshooting and critical thinking skills
- An eager willingness to learn
The estimated salary for this position is $55,000 - $65,000 per year, depending on experience and qualifications. We also offer a range of benefits, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
About UsBusiness Computer Solutions acts as an outsourced IT department for small businesses. In addition to our IT services, we also offer support for Sage100, Custom Applications, and accounting services.
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