Technical Service Representative

22 hours ago


Kilgore, Texas, United States Business Computer Solutions Full time
Technical Service RoleWe are looking for a skilled Technical Service Representative to provide exceptional customer service and technical support to our clients. At Business Computer Solutions, we pride ourselves on offering comprehensive IT services, including Sage100 support and custom applications.

Salary:$55,000 - $75,000 per year

Primary Responsibilities
  • Offer technical guidance and support to clients via phone, email, and ticketing system.
  • Analyze and troubleshoot complex technical issues related to hardware and software.
  • Escalate unresolved issues to the relevant internal teams or external vendors.
  • Maintain and optimize computer systems to ensure maximum efficiency.

Required Skills

  • Hold a degree in Information Technology, Computer Science, or equivalent experience.
  • Possess relevant certifications like CompTIA A+ or Network+. The certification must have been earned in the last 5 years.
  • Proven expertise in Windows, Microsoft Office Suite, networking, and remote desktop support.


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