Customer Service Representative

4 weeks ago

San Antonio, Texas, United States Golden Corral Full time

Guest Service:

As a Customer Service Representative at Golden Corral, you will be the first point of contact for our guests, setting the tone for their dining experience. Your interactions will be warm, welcoming, and personalized, ensuring that every guest feels valued and appreciated.

Key responsibilities include:

  • Greeting guests as they enter the restaurant and offering a sincere invitation to return as they leave.
  • Offering assistance to any guests who may need help.
  • Processing GC On the Go To-Go orders.
  • Providing friendly and courteous phone service.
  • Handling payments accurately.
  • Knowing and following position responsibilities as they relate to just-in-time delivery.
  • Having a full knowledge of menu and prices.

Cleanliness:

Maintaining a clean and organized environment is crucial to providing excellent guest service. As a Customer Service Representative, you will be responsible for ensuring the vestibule, host/cashier station, and surrounding areas are clean and well-maintained. This includes:

  • Maintaining organization and cleanliness at the vestibule, host/cashier station, and surrounding areas.
  • Helping to ensure the buffet is set up properly and labels are correct.
  • Cleaning all buffets and surrounding areas.
  • Following local health department laws.
  • Performing duty roster and ensuring cleanliness, service, and quality standards are met.

Operational Excellence:

We are committed to operational excellence at Golden Corral. As a Customer Service Representative, you will play a key role in ensuring that our operations run smoothly and efficiently. This includes:

  • Informing the Manager when the money in the drawer needs to be taken to the safe to reduce the risk of robbery.
  • Ensuring drawer balances with daily paperwork.

Thank you for your interest in Golden Corral. Upon completion of your online application, you may be directed to complete an additional online questionnaire that is specific to the position in which you are applying.

The job opening listed on this page has been posted by an independent franchisee of Golden Corral Corporation. Golden Corral Corporation does not hire or employ any individuals at this franchise location. The franchisee will make all decisions with respect to applications for the position listed on this page. The name of the franchisee appears in this job posting. All questions concerning this job opportunity should be directed to the franchisee.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Golden Corral Corporate.

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