Studio Operations Manager

3 weeks ago

Long Beach, California, United States SweatHouz Infrared Sauna Studio Full time

About SweatHouz Infrared Sauna Studio

SweatHouz is a rapidly growing recovery franchise business with a global presence. Our mission is to accelerate the adoption of contrast therapy through private suite experiences harnessing the power of infrared sauna and cold plunge. We are seeking a highly motivated and experienced individual to join our team as a General Manager and contribute to our local and national expansion.

Job Summary

The General Manager plays a critical role in leading and motivating the team to deliver an exceptional guest and member experience, driving membership growth, retention, and revenue. As a passionate advocate for the SweatHouz brand, you will embody our core values of integrity, respect, fairness, and excellence.

Key Responsibilities

• Achieve studio membership and revenue goals by collaborating with the sales team to develop and implement strategies to attract new members and retain existing ones.

• Provide exceptional sales support by coaching and mentoring sales associates on effective sales techniques and product knowledge.

• Track and analyze membership data to monitor key membership KPIs and use insights to form strategic decision making.

• Partner with the marketing team to actively participate in marketing initiatives and promotions to drive awareness and generate leads.

Leadership and Team Management

• Build and cultivate a high-performing, engaged team by fostering a positive and collaborative work environment where employees feel valued, motivated, and empowered to succeed.

• Develop and coach team members by providing effective training and coaching to ensure all team members possess the skills and knowledge needed to excel in their roles.

• Lead by example by demonstrating exceptional work ethic, communication, and customer service skills, inspiring your team to do the same.

• Implement effective performance management practices, including setting goals, providing regular feedback, and conducting performance reviews.

Operational Excellence

• Ensure smooth and efficient daily operations by overseeing all aspects of studio operations, including scheduling, staff assignments, inventory management, and adherence to company policies and procedures.

• Maintain a clean, inviting, safe studio environment by implementing and enforcing hygiene and safety protocols to create a comfortable and enjoyable experience for all guests and members.

• Manage studio cleanliness by allocating cleaning staff in a manner that keeps attrition under 7%.

• Identify and implement operational improvements by keeping a strong pulse on your studio and continuously identifying opportunities for improvement in the team member and member experience.

Requirements

• College graduate

• Three years of management experience

• Sales experience preferred

• One year of experience in health, wellness, fitness, or a related industry

Competencies

• Passionate about health and wellness

• Quality and Client Focus: Continuously looking for ways to simplify and improve work processes to achieve better results. Considering client needs when setting priorities. Determining the real needs of all guests by asking the right questions, listening, and confirming before acting. Seeking input to continuously improve performance.

• Managing Work: Managing a variety of responsibilities at the same time and achieving results on time. Uses considerable judgment, independent action, and initiative to analyze and resolve problems and make or develop recommendations. Demonstrating high levels of organization and attention to detail. Taking responsibility for decisions, actions, and results. Involving others in identifying problems, opportunities, and developing solutions.

• Maximizing Resources: Working collaboratively with people in the group and in other parts of the organization; supporting others when requested. Making good use of internal resources including systems, equipment, supplies, tools, etc. Involving others in identifying problems, opportunities, and developing solutions.

• Learning and Adapting: Keeping up-to-date on knowledge specific to SweatHouz. Evaluating experiences and learning from them; communicating insights so others can benefit. Finding a way to get the job done even when normal channels, materials, and methods don't work. Demonstrating a willingness to take on new challenges, responsibilities, and assignments. Seeking and accepting feedback for self-improvement without becoming defensive.

Physical Requirements/Environment

• Requires a wide range of constant physical activities, including but not limited to: sitting, standing, walking, bending, kneeling, twisting, pushing, pulling, and reaching.

• Frequent repetitive movements.

• Continuous exposure to moderate noise.

• Frequent walking and standing on hard surfaces.

• Frequent movement, lifting, or carrying of weight up to 50 pounds.

• Frequent exposure to dust, chemicals, and cleaning solutions

Compensation

$70,000 annual base salary plus bonus

SweatHouz is proud to be an equal opportunity employer. We commit ourselves to inclusivity across race, gender identity, sexual orientation, religion, body size, disability, age, and class - in everything we do.

Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

Dental insurance

Health insurance

Paid time off

Work Location: In person

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