Customer Service Representative

5 days ago


Pottstown, Pennsylvania, United States Diamond Credit Union Full time
Job Title: Member Advocate

At Diamond Credit Union, we are seeking a highly motivated and customer-focused Member Advocate to join our team. As a Member Advocate, you will be responsible for providing exceptional service to our members, handling their inquiries, and resolving their issues in a timely and professional manner.

Key Responsibilities:
  • Handle incoming calls and respond to member inquiries in a professional and courteous manner.
  • Assist members with account management, including account reconciliation, product evaluation, and service fee explanations.
  • Provide accurate and timely resolutions to member issues, including fee refunds, transfer of funds, and debit card dispute processing.
  • Work collaboratively with internal support departments and 3rd parties to resolve member issues.
Requirements:
  • Demonstrated dedication to positive, member-focused service.
  • Good interpersonal and communication skills to ensure member-related issues are handled in a fair and consistent manner.
  • Good organizational skills and attention to detail.
  • Ability to work through member situations and provide effective and accurate resolutions.
  • Good technical skills and ability to work with multiple systems.
Education and Experience:

We are seeking a high school diploma or equivalent and at least two years of customer service experience, preferably within a financial institution.

Diamond Credit Union is an Equal Opportunity Employer and is committed to providing a diverse and inclusive work environment.



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