Customer Service Representative

7 days ago


Pottstown, Pennsylvania, United States Diamond Credit Union Full time
Member Advocate - Member Contact Center

At Diamond Credit Union, we're committed to providing exceptional member service and creating a dynamic work environment. As a Member Advocate in our Member Contact Center, you'll play a critical role in delivering outstanding customer experiences and driving business growth.

Key Responsibilities:
  • Handle incoming calls and provide timely, accurate resolutions to member inquiries and issues.
  • Assist members with account management, routine account-related requests, and product information.
  • Identify cross-sell opportunities and refer members to credit union specialists.
  • Meet established performance standards for average speed of answer and abandon rate.
Requirements:
  • Demonstrated dedication to positive, member-focused service.
  • Excellent interpersonal and communication skills.
  • Good organizational skills and attention to detail.
  • Ability to work with multiple systems and provide effective resolutions.
  • Availability to work a rotational schedule, including evenings and weekends.
What We Offer:
  • A dynamic and rewarding work environment.
  • Opportunities for career growth and development.
  • A competitive compensation package.
  • A comprehensive benefits program.

Diamond Credit Union is an Equal Opportunity Employer. We're committed to creating a diverse and inclusive workplace where everyone can thrive.



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