System Administrator 1
4 weeks ago
Key Responsibilities:
A System Administrator at Jacobs provides critical support for the implementation, troubleshooting, and maintenance of IT systems. This includes managing IT system infrastructure and processes, as well as providing support to IT systems, including day-to-day operations, monitoring, and problem resolution for all client/server/storage/network devices, mobile devices, and more.
Key Performance Indicators:
- Provide Tier 1 (Help Desk) problem identification, diagnosis, and resolution of problems.
- Manage the daily activities of configuration and operation of IT systems.
- Provide assistance to users in accessing and using IT systems.
- Optimize system operations and resource utilization, and perform system capacity analysis and planning.
Requirements:
- Provide support for implementation, troubleshooting, and maintenance of IT systems.
- Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems.
- Provide support to IT systems, including day-to-day operations, monitoring, and problem resolution for all client/server/storage/network devices, mobile devices, and more.
- Provide support for the escalation and communication of status to agency management and internal customers.
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