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Convention Services Coordinator

2 months ago

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Job Summary

We are seeking a highly skilled and experienced Convention Services Manager to join our team at Greenleaf Hospitality Group. As a key member of our Event Sales and Services Team, you will be responsible for curating exceptional guest experiences through planning, organizing, and communicating the details for group and convention bookings.

Key Responsibilities
  • Pre-Event Planning: Conduct pre-planning meetings with guests to understand their objectives and needs, and provide expert advice to ensure that our hotel meets and exceeds every group's expectations.
  • Event Execution: Support operations team to ensure that all arrangements are to the guest's specifications and satisfaction, and manage on-site changes.
  • Guest Relations: Entertain new and existing guests in a professional manner to establish long-term relationships.
  • Communication: Provide exceptionally detailed and accurate communications to both guest and operations departments in the form of banquet event orders, rooming lists, group resumes, etc.
  • Group Room Blocks: Monitor group room blocks and pick up with the goal of supporting the group to meet contractual agreements.
  • Upselling and Cross-Selling: Use acquired knowledge to upsell groups and promote a level of service that our hotel is known for.
  • Financial Management: Partner with the Finance Team to generate accurate bills and follow contracted payment guidelines.
  • Sales Support: Support the Sales Team through the entire sales cycle from initial inquiry through rebooking.
  • Continuous Improvement: Recommend improvements in products and services by continuously evaluating results and actively seeking guest feedback.
  • Customer Concerns: Resolve customer concerns with support from team and Director of Event Sales and Services to sustain long-term guest engagement with support of leadership.
  • Leadership and Teamwork: Create and sustain positive leadership interactions with all catering, restaurant, and hotel personnel by being a promoter of our hotel's vision, mission, and core values to all colleagues.
Requirements
  • Experience: Minimum of 2 years of experience in event planning required. Hotel convention services experience preferred.
  • Skills: Ability to work well under pressure; handling many guest requests/questions with quick deadlines.
  • Interpersonal Skills: Ability to connect with a guest, understand their needs, and build long-term relationships.
  • Flexibility: Ability to work a flexible schedule including nights and weekends.
  • Organizational Skills: Strong organizational skills and acute attention to detail with the ability to prioritize and multitask in a fast-paced environment.
  • Decision-Making: Ability to think clearly, quickly, and make conscious decisions.
  • Self-Motivation: Self-starter with a passion for complete guest satisfaction and proven ability to orchestrate the total guest experience for each guest.
  • Revenue Management: Revenue-driven with ability to calculate figures and amounts such as final bills, discounts, percentages, and with added focus on how this affects profit.
  • Technical Skills: Ability to accurately and efficiently enter information into a variety of different software programs.
  • Knowledge: Knowledgeable with food and beverage trends and banquet and audio visual setups.
  • Travel: Ability to travel to other venues while servicing Radisson Catering events.
What We Offer
  • Award-Winning Team: Joining an award-winning and high-performing team that values fun and relationships.
  • Monthly, Quarterly, and Annual Bonus Program.
  • Employee Assistance Program: Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year.
  • Health and Wellness Reimbursement: Health and Wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes, etc.
  • Discounts: 10% Discount on GHG outlets.
  • Remote Work Program: Remote work program offering up to 5 days per month remote work, based around schedule of groups assigned.
  • Employee Cafeteria: Complimentary access to Employee Cafeteria.
  • Hotel Discounts: Discounted hotel rates at Radisson Hotel Group branded properties worldwide.
  • Cell Phone Reimbursement.
  • Parental Leave Program.
  • 401K: 401K with 100% match up to 3%.
  • Medical/Dental/Vision.