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Customer Service Ambassador

1 month ago

Southfield, Michigan, United States MSC Industrial Supply Full time
Customer Care Representative

At MSC Industrial Supply, we're looking for a skilled Customer Care Representative to join our team. As a key member of our customer service team, you'll be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded. Your primary focus will be on assisting customers with product inquiries and orders, resolving issues and complaints in a professional manner, and providing product recommendations and solutions to meet customer needs. You'll also be responsible for processing orders accurately and efficiently in our system, collaborating with internal teams to ensure customer satisfaction, and maintaining a high level of product knowledge and industry expertise. If you're passionate about delivering outstanding customer service and have a strong understanding of our products and services, we'd love to hear from you

  • Assist customers with product inquiries and orders
  • Resolve customer issues and complaints in a professional manner
  • Provide product recommendations and solutions to meet customer needs
  • Process orders accurately and efficiently in the system
  • Collaborate with internal teams to ensure customer satisfaction
  • Maintain a high level of product knowledge and industry expertise