Customer Advocate, ES Network Manager
1 week ago
We are seeking a highly skilled Customer Advocate to join our team at Hitachi Energy USA INC. As a key member of our Enterprise Solutions team, you will be responsible for delivering exceptional service to our customers, ensuring their needs are met and exceeded.
Key Responsibilities- Develop and maintain strong relationships with customers, understanding their business needs and goals.
- Provide operational support, strategic planning, and service level agreement implementation to ensure seamless service delivery.
- Conduct regular service review meetings and performance reports with customer account teams.
- Act as the situation manager in critical incidents, ensuring timely escalation and resolution.
- Lead and coordinate service teams to improve customer experience, service quality, and efficiency.
- Minimum 5 years of experience in customer-facing roles, with a strong background in managing enterprise-level customers and continuous service improvement.
- Hands-on proficiency with hardware, software, and operating systems in enterprise environments.
- Customer-centric mindset, with a focus on delivering exceptional customer experiences.
- Strong analytical and problem-solving skills, with the ability to anticipate customer needs.
- Prior experience leading, motivating, and coordinating services.
Hitachi Energy USA INC is an Equal Opportunity Employer, committed to diversity and inclusion. We offer a dynamic work environment, competitive compensation, and opportunities for growth and development.
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Customer Advocate
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Customer Advocate, Enterprise Service Manager
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