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Customer Service Representative

2 months ago

Houston, Texas, United States The Reserves Network Inc Full time
Job Overview

We are seeking a skilled Customer Service Representative to join our team at The Reserves Network Inc. in Houston, TX. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients and members.

Key Responsibilities
  • Respond to incoming calls and make outbound calls to introduce new plan benefits to existing members
  • Answer and document members' calls related to inquiries, questions, and concerns regarding eligibility
  • Provide essential support by answering questions regarding the benefits of the new plan year benefits
Requirements
  • A High School Diploma or GED is required
  • Six (6) months of call center experience is required; managed care/health insurance experience is highly preferred
  • Intermediate proficiency in computers, including Microsoft Office Suite, is required
  • Strong attention to detail, written and verbal communication, time management, and organizational skills are required
Benefits and Perks
  • Fully remote work option after 6 weeks of onsite training
  • Work equipment provided
  • Opportunity for overtime
  • Temp to possible hire
About The Reserves Network Inc

The Reserves Network Inc is a veteran-founded and family-owned company specializing in connecting exceptional talent with rewarding opportunities. We value diversity and encourage applicants from all backgrounds to apply. As an equal-opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment.