Senior Leasing Consultant

2 weeks ago


Clarksburg, West Virginia, United States LEGEND MANAGEMENT GROUP Full time
Senior Leasing Consultant

Legend Management Group is a 100% fully COVID-19 vaccinated company with a mandatory vaccination policy in place.

As a Senior Leasing Consultant, you will be responsible for managing direct sales and marketing, sales leadership with the onsite team, resident relations, and customer service. Each day will be unique, requiring creativity and a diverse set of skills. You will listen carefully to discover prospective residents' needs, recommend solutions, and overcome concerns, and earn commitment by guiding new residents through the leasing process. You will work at our apartment community and report to the Property Manager.

Key Responsibilities:
  • Create exceptional experiences by responding promptly and professionally to all customer inquiries received in person, by email, and phone
  • Establish a positive relationship with each resident, future resident, and all visitors
  • Attract new residents through advertising, conducting leasing tours, and encouraging referrals
  • Oversee and manage all leads in the lead management system and follow up using Legend's best practices
  • Manage the leasing process from first point of contact to move-in
  • Use market and competitor knowledge to lead leasing meetings
  • Prepare all sales administrative reports
  • Monitor service requests and communicate with the service team and residents to ensure concerns are resolved adequately
  • Coordinate and participate in resident retention programs and renewal processes
  • Plan, manage, and conduct marketing outreach with the leasing team to help the site achieve monthly goals
  • Together with Property Managers and Assistants, organize and conduct resident events
  • Consistently post engaging content to social media accounts
  • Demonstrate behaviors that cultivate a positive work culture
  • Commit to professional development, stay up-to-date with industry trends and changes, and attend training
Requirements:
  • High school diploma or equivalent
  • Customer service and sales experience; and 1+ years multi-family property management
  • Understanding of property management software
  • Social media experience (Facebook, Instagram)
  • Knowledge of all phases of leasing and resident retention
Perks and Benefits:
  • Great compensation package and bonus plan
  • 100% employer-paid health insurance
  • Dental & Vision Insurance
  • Paid time off - holidays, vacation, sick, administrative, and bereavement
  • Company matched 401K
  • Apartment rent discount
  • Tuition Assistance


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