IT Support Specialist

22 hours ago


Fort Worth, Texas, United States Aldridge Full time
Job Description

We are seeking a highly skilled and motivated IT Support Specialist to join our team at Aldridge. As a key member of our support team, you will play a critical role in providing timely and professional assistance to our end users.

Key Responsibilities:

  • Provide technically accurate and user-friendly solutions to basic end user requests
  • Active Directory management
  • Printer and email issue resolution
  • Application support and new user creation
  • Workstation and laptop builds and setup
  • Troubleshoot technical issues and provide effective solutions
  • Meet daily utilization goals and ensure high user satisfaction
  • Stay up-to-date with the latest technology trends and products
  • Occasional on-site travel to perform tasks that cannot be completed remotely

Requirements:

  • A positive attitude and strong problem-solving skills
  • A voracious thirst for knowledge and ability to work in a fast-paced environment
  • Strong written and verbal communication skills
  • Experience with ticketing systems is a plus
  • CompTIA, Microsoft 365, Network+, CCNA or other support certifications are a plus

About Aldridge:

Aldridge is a dynamic and supportive organization that values its employees and provides opportunities for growth and development.

Work Schedule:

This role requires a hybrid work schedule, with Mondays and Fridays working from home and Tuesdays, Wednesdays, and Thursdays working in-office.


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