Technical Support Engineer

3 days ago


Chicago, Illinois, United States TAWANI Enterprises Full time
About the Job

We are looking for a Technical Support Engineer to join our team at TAWANI Enterprises. The successful candidate will have a strong background in technical support and maintenance of computer systems, networks, and applications.

This is a challenging and rewarding role that requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills. The right candidate will be able to work effectively in a fast-paced environment and collaborate with our IT team to ensure the smooth operation of our systems.

About the Team

Our IT team is dedicated to providing exceptional customer service to our users and ensuring the smooth operation of our systems. We are a dynamic and collaborative team that values innovation, teamwork, and continuous learning.

Responsibilities

  • Provide technical support and maintenance of computer systems, networks, and applications.
  • Troubleshoot and resolve complex technical issues related to hardware, software, and network infrastructure.
  • Collaborate with our IT team to identify and implement process improvements.
  • Document technical procedures and knowledge base articles.

Requirements

  • Bachelor's degree in Information Technology or related field.
  • 8+ years of progressive IT experience, including 5+ years in a senior technical role.
  • Strong knowledge of networking standards and protocols (WAN/LAN/Wi-Fi).
  • Experience with Cisco networking gear is a plus.
  • Excellent verbal and written communication skills.
  • Ability to work independently and as part of a team.
  • Ability to travel to user sites as required.

Compensation

The salary for this position is estimated to be around $85,000 - $110,000 per year, depending on experience.



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