Technical Support Engineer

2 days ago


Chicago, Illinois, United States Broadcom Corporation Full time
About the Role:

We are seeking a highly motivated and experienced Technical Support Engineer to join our team at Broadcom Corporation. This is an exciting opportunity for someone who is passionate about providing exceptional customer support and has a strong background in mainframe technology.

As a Technical Support Engineer, you will be responsible for providing omni-channel support to our customers, ensuring they achieve their desired business outcomes. You will work closely with our internal teams to resolve complex technical issues and provide proactive support to prevent future problems.

The ideal candidate will have 8+ years of experience in software support or systems programming, with a strong understanding of z/OS, Unix, ACF2, Top Secret, and CICS. You will also have excellent communication and problem-solving skills, with the ability to work independently and as part of a team.

Key Responsibilities:
  • Provide technical support to customers via phone, email, and chat
  • Collaborate with internal teams to resolve complex technical issues
  • Develop and maintain knowledge base articles and training materials
  • Participate in ongoing training and professional development to stay up-to-date on new technologies and products

Requirements:
  • 8+ years of experience in software support or systems programming
  • Strong understanding of z/OS, Unix, ACF2, Top Secret, and CICS
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team

Benefits:
  • Competitive salary: $84,000 - $135,000 per year
  • Discretionary annual bonus
  • Equity in accordance with equity plan documents and equity award agreements
  • Comprehensive benefits package, including medical, dental, and vision plans, 401(K) participation, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company paid holidays, paid sick leave, and vacation time


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