Operations Manager

1 day ago

Odessa, Texas, United States Urban Air Adventure Parks Full time
Job Title: Manager

About the Role:
Urban Air Adventure Parks is seeking a highly motivated and experienced Manager to join our team. As a Manager, you will be responsible for leading and motivating a team of staff to deliver exceptional customer service and achieve business results.

Key Responsibilities:
  • Lead and motivate a team of staff to deliver exceptional customer service and achieve business results.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Manage and maintain a safe and clean environment for guests and staff.
  • Assist with inventory and controlling expenses.
  • Responsible for all aspects of the operation, including entertainment, food, beverage, attractions, and property inspections.
  • Continuously improve operational execution through attention to detail and adherence to Urban Air operating standards and philosophies.

Requirements:
  • Experience in hospitality or a related field.
  • 1+ year supervisory or management experience required.
  • Ability to pass a thorough background check.
  • CPR/First Aid Certification is preferred.
  • Brand Ambassador and Culture Champion.
  • Demonstrated ability in developing team members in areas of responsibility.
  • Must be professional, energetic, self-motivated, able to motivate others, and have a positive attitude.
  • Computer skills essential - Microsoft Office (Excel, Word, PowerPoint).
  • Professional grooming and conduct must be constantly displayed to set an example for staff.
  • Ability to enthusiastically interact with others.
  • Adaptability, flexibility, general enthusiasm for the business.
  • Strong communication skills; ability to write and verbally communicate in a clear and concise manner.
  • Willing to learn and adapt to changes or challenges.
  • Ability to establish working relationships with all employees, management, and vendors.
  • Exercise good judgment in decision making.
  • Appreciation of diversity (thought, ethnic, gender, etc.).

Additional Requirements:
  • Ability to lead, motivate, and empower Team Members.
  • Ability to align Team Members with Urban Air culture by balancing seriousness and having fun.
  • Ability to take initiative.
  • Excellent interpersonal and communication skills.
  • Ability to recognize problems and problem-solve.
  • Ability to set goals and convert plans into action.
  • Ability to see patterns in performance and strategize solutions.
  • Exercise good judgment in decision making.
  • Open to feedback and self-improvement.
  • Ability and willingness to hold oneself accountable for high personal standards of conduct and professionalism.
  • Serve as a role model by demonstrating and upholding Urban Air policies and standards.

Physical Requirements:
  • Work days, nights, and/or weekends as required.
  • Work in noisy, fast-paced environment with distracting conditions.
  • Move about facility and stand for long periods of time.
  • Lift and carry up to 30 pounds.

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