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Customer Experience Specialist
2 months ago
Job Summary:
Russell Tobin & Associates is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.
Key Responsibilities:
- Provide quality customer service by answering incoming customer inquiries and resolving issues in a timely and professional manner.
- Communicate effectively with customers through various channels to ensure their needs are met.
- Collaborate with internal teams to ensure seamless customer experience.
- Identify customer needs and provide solutions to meet those needs.
- Monitor and report customer feedback to improve customer service processes.
Requirements:
- 2+ years of experience in customer service or a related field.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- High school diploma or equivalent required.
Benefits:
Russell Tobin & Associates offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) retirement plan, and paid time off.
