Front Desk Supervisor
1 day ago
About the Role:
We are seeking a highly motivated and customer-focused Front Desk Supervisor to join our team at La Vista Courtyard. As a key member of our front desk team, you will be responsible for providing exceptional guest experiences, leading the front desk team, and ensuring seamless operations.
Key Responsibilities:
- Provide exceptional customer service by being engaging and taking sincere interest in guests' needs
- Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
- Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
- Help to resolve problems through recovery when things aren't quite right
- Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation
- Supervise daily shift process ensuring all team members adhere to standard operating procedures
- Works closely with the Maintenance and Housekeeping teams to communicate and coordinate the day
Requirements:
- Previous hotel front desk experience is a must, supervisory skills training or experience is preferred
- Customer service is our top priority, consistently being awarded JD Powers Customer service awards. Being on our team means you have a strong desire to make an impact on other people
- This role interacts with guests and team members all day, they must have excellent verbal and written communication skills and be able to communicate with an outgoing and engaging personality
- The hotel operates off a Property Management System and the front desk agents work in that system all day long, someone with the ability to pick up computer skills easily is necessary
- The front desk role is at the center of attention to all hotel guests and requires someone to be able to stand for the duration of the shift
- Hotels operate 24 hours a day, 7 days a week. Our teams must be flexible with respect to working days, early mornings, evenings, weekends, and holidays
What We Offer:
- Daily Pay
- Significant Travel Discounts on Marriott and/or Hilton properties
- 401k Plans
- Medical Insurance
- Other property specific benefits
La Vista Courtyard is an Equal Opportunity Employer:
We are committed to creating a diverse and inclusive work environment. We welcome applications from qualified candidates of all backgrounds and perspectives. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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