Director of Hotel Services

6 days ago


WinstonSalem, North Carolina, United States Kimpton Hotels & Restaurants Full time

About the Role

We are seeking a highly skilled and experienced General Manager to lead our hotel operations and drive business growth. As a key member of our leadership team, you will be responsible for maximizing financial performance, delivering exceptional guest experiences, and fostering a positive work environment.

Key Responsibilities

  • Develop and implement comprehensive sales and marketing strategies to drive occupancy and average rates.
  • Collaborate with ownership to strategize and implement projects that enhance business growth.
  • Coordinate guest satisfaction initiatives and resolve guest concerns.
  • Maintain strong relationships with the restaurant and spa teams to promote cross-functional success.
  • Protect and enhance the value of hotel assets through maintenance, security, and housekeeping programs.
  • Ensure accurate and timely completion of financial statements and reports.
  • Coordinate forecasting and planning of operating staffing and cost expenditures.
  • Review and approve operating expenses.
  • Supervise and develop the performance of operating departments, including Reservations, Front Office, Guest Services, Housekeeping, Security, Sales, Marketing, Accounting, and People and Culture.

Requirements

  • 2-4 years of upper-level management experience in hospitality.
  • Bachelor's degree preferred.
  • Ability to lead and manage a team by example.
  • High level of creativity, enthusiasm, and flexibility.
  • Strong computer skills, including Word and Excel.
  • Excellent interpersonal skills, both internally and externally.
  • Ability to convert vision into specific and tangible actions to benefit the property.

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