Customer Service Representative
4 weeks ago
Customer Account Manager Job Description
Aaron's is seeking a highly skilled Customer Account Manager to join our team. As a Customer Account Manager, you will be responsible for leading the customer accounts department and driving the success of our stores.
Key Responsibilities:
- Attain and upkeep of customers' accounts, including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
- Assist General Manager with operational functions, including account recommendations, payment frequency, and payment history to monitor accuracy.
- Build authentic customer relationships to support customers in their ownership goals and drive sales.
- Manage the collections process by counseling customers to gain timely lease/merchandise renewals.
- Review and close lease agreements, including confirming customer identification, collecting money, and obtaining customer signatures on lease agreements.
- Contact customers who have not renewed merchandise agreements.
- Maintain customers' contact over the phone and through home visits.
- Update customers' information and maintain accuracy.
- Manage entire accounts staff to achieve daily, weekly, and monthly accounts department goals.
- Clean and certify merchandise in the cleaning station for all merchandise personally returned.
- Complete and maintain weekly vehicle maintenance sheet and route sheets daily.
- Load, secure, and protect product in company vehicle.
- Safely operate company vehicle.
- Assist the Sales Team as needed.
- Any other reasonable duties requested by management.
Requirements:
- United States: at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy, including satisfactory MVR (driving record).
- Canada: at least the age of 18.
- Must meet DOT requirements to obtain certification in required states (United States).
- Ability to work a schedule of hours varying from 8 am to 9 pm.
- Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly.
- Two years of college or two years of previous management experience preferred.
- High School diploma or equivalent preferred.
- Excellent interpersonal and communication skills.
- High energy with the ability to effectively perform all functions of the store and multitasking effectively.
- Proper telephone etiquette.
- Uphold the Aaron's Brand and protect company assets.
- Maintain a professional appearance.
- Proficient computer skills.
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