Customer Service Representative
4 weeks ago
We are seeking customer-oriented professionals to join our team as a Customer Service Representative. This role is part of our dynamic Rapid Response Team, which functions as a liaison between our Delivery Team, Distribution Center, and customers to facilitate and support the delivery process.
As a Customer Service Representative, you will be responsible for:
- Working in a call-center environment, promptly recognizing internal and external customers.
- Providing friendly and courteous service over the phone and in person.
- Resolving customer issues with minimal supervision.
- FOLLOWING UP with internal and external customers in a timely fashion.
- Maintaining accurate records by utilizing all available technology.
- Executing clerical service functions, including scheduling, routing, and other related duties.
- Updating and maintaining all customer service reports and records.
- Performing other duties as assigned.
Requirements:
- Qualified candidates will have a steady job history and a minimum of 1-3 years of experience in a customer service role.
- Bilingual - Spanish highly preferred.
- Candidates must have excellent telephone communication skills and possess a clear and professional speaking voice.
- Strong verbal and written communication skills.
- The ability to project professionalism, multi-task, and deliver excellent customer service over the phone and strong computer user skills are also necessary.
- The ideal candidate will have prior experience in a high call volume call-center.
- The schedule of this full-time position will include Tuesday through Saturday, hours will depend upon business needs accordingly.
- Acceptable criminal background check and negative drug test results - Kane's maintains a Drug Free Workplace.
Work Location: Kane Furniture LLC - Corporate Office/Distribution Center
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