Customer Service Representative

4 weeks ago


Saint Petersburg FL, United States Kane's Furniture Full time

We are seeking customer-oriented professionals to join our team as a Customer Service Representative. This role is part of our dynamic Rapid Response Team, which functions as a liaison between our Delivery Team, Distribution Center, and customers to facilitate and support the delivery process.

As a Customer Service Representative, you will be responsible for:

  • Working in a call-center environment, promptly recognizing internal and external customers.
  • Providing friendly and courteous service over the phone and in person.
  • Resolving customer issues with minimal supervision.
  • FOLLOWING UP with internal and external customers in a timely fashion.
  • Maintaining accurate records by utilizing all available technology.
  • Executing clerical service functions, including scheduling, routing, and other related duties.
  • Updating and maintaining all customer service reports and records.
  • Performing other duties as assigned.

Requirements:

  • Qualified candidates will have a steady job history and a minimum of 1-3 years of experience in a customer service role.
  • Bilingual - Spanish highly preferred.
  • Candidates must have excellent telephone communication skills and possess a clear and professional speaking voice.
  • Strong verbal and written communication skills.
  • The ability to project professionalism, multi-task, and deliver excellent customer service over the phone and strong computer user skills are also necessary.
  • The ideal candidate will have prior experience in a high call volume call-center.
  • The schedule of this full-time position will include Tuesday through Saturday, hours will depend upon business needs accordingly.
  • Acceptable criminal background check and negative drug test results - Kane's maintains a Drug Free Workplace.

Work Location: Kane Furniture LLC - Corporate Office/Distribution Center



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