Customer Service Representative, Installation Coordinator
4 weeks ago
At Direct Remodels, we are seeking a highly motivated and organized individual to join our service team as a Customer Service Representative, Installation Coordinator.
This role is responsible for contacting customers when their orders are ready for installation, serving as the point of contact for customers, and guiding them through the installation process.
The ideal candidate will work closely with the Warehouse Manager and Purchasing team to determine which jobs are ready to be scheduled and will contact customers via phone, text, and email to schedule the installation.
As a key member of our service team, the Customer Service Representative, Installation Coordinator will provide exceptional customer service to customers being installed as well as previously installed ones, schedule city/county inspections, and follow-up services.
The successful candidate will have strong commitment to servicing the customer, be able to work in a fast-paced, multitasking environment, and possess strong computer/phone skills.
Experience in a customer service role with strong phone skills is highly desirable.
We are looking for a team player who is able to work effectively in a dynamic environment.
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