Customer Service Representative

1 month ago

St Petersburg, United States Hunter Hamilton Full time

We have a great opportunity for a Customer Service Representative for one of our best clients in the St. Petersburg, FL area If you have experience in this area, this might be a great opportunity for you

Position: Customer Service Representative

Position Scope:

The Customer Service Representative (CSR) provides comprehensive customer service directly to a diverse group of internal and external customers, including but not limited to salon chain accounts, independent stylist, and sales consultants.

Position Responsibilities:

  • Responsible for direct interaction with customer accounts and sales team to perform product inquiries, order entry processing and control.
  • Research issues and brings resolution to complex situations using sound judgment and excellent follow-through ability within established authority level and guidelines for customer service policy and procedure.
  • Uses strong customer service ability to provide value added services in a timely and accurate manner.

Position Details:

  • Location: Hybrid after 90 days - St. Petersburg, FL area
  • Pay rate: $20/hr.
  • Assignment Length: Temp
  • Start Date: ASAP
  • Shift Hours: First shift

Position Requirements:

  • High School diploma or equivalency
  • Outstanding telephone and interpersonal skills.
  • Exemplary oral and written communication skills. Must possess good judgment and ability to make independent decisions within department protocols.
  • Excellent computer skills and proficiency with Microsoft Office
  • Experience using Salesforce and/or SAP strongly preferred
  • Minimum 1 year of data entry experience required.
  • Ability to handle a high volume of calls, inquiries and difficult issues with tact and professionalism.
  • Must be able to handle multiple tasks at one time with a high attention to detail.
  • Skilled at suggestive selling and providing alternative solutions to accounts.
  • Ability to work overtime when required.
  • Must have long-term authorization to work in the U.S.
  • Ability to utilize computer, mouse, keyboard for up to 8 hours per day
  • Ability to report on-site to office at minimum 3 days per week
  • Ability to sit or stand for up to 8 hours per day
  • Must be available for later shifts

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