Client Service Representative
4 weeks ago
Job Summary
As a Client Service Representative at Paychex, you will provide exceptional customer service to our clients, ensuring their payroll needs are met with accuracy and efficiency. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.
Responsibilities
- Support inbound call queue handling client calls to process payroll, enter payroll and tax information, and answer questions for clients in multiple states.
- Learn and maintain knowledge of the payroll processing system, wage and tax laws to develop a trusted relationship with our clients.
- Provide online support, troubleshooting, and handle escalations.
- Take initiative to elevate the client experience, quickly resolve situations, and focus on one call resolution.
What We Offer
- A comprehensive training program to ensure your success in this role.
- A competitive salary and benefits package, including health care plans, retirement planning, and wellness programs.
- A collaborative and dynamic work environment that values your well-being, time, development, and perspective.
Qualifications
- 2-5 years of customer service experience in a fast-paced environment.
- Ability to multi-task and handle high volume workloads.
- Associate's Degree - Preferred
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