Senior Practice Coordinator, Orthopaedics
1 day ago
We are seeking a highly skilled and experienced Senior Practice Assistant to join our Orthopaedics team at Brigham & Women's Hospital (BWH). As a key member of our team, you will be responsible for providing exceptional support to our providers and staff, ensuring an efficient, high-quality, and safe experience for patients, providers, and staff.
Key Responsibilities- Perform a wide range of duties related to building provider scheduling templates and analyzing template management workflows and auditing to support the governance of template features within Orthopaedics.
- Manage work queues and patients through BWH Connection, performing hands-on scheduling for local needs.
- Provide support to Orthopaedics to ensure an efficient, high-quality, and safe experience for patients, providers, and staff.
- Utilize ACD lines to schedule patient appointments in an expedient and professional manner, adhering to service level standards.
- Provide excellent customer service, ensuring customer satisfaction and compliance with departmental and service standards.
- Collaborate with project team members to resolve discrepancies with decision trees and templates.
- Train staff on the MGB Orthopaedic Decision Tree and BWH Ortho Spine Decision Tree to ensure accurate scheduling.
- Monitor and execute centralized local work queues for BWH Orthopaedics, daily.
- Manage TELEVOX and daily work queues, complete and assign bump/rescheduling patients, and perform MD and Physician Assistant template management.
- Minimum of a high school diploma or GED.
- Minimum three years medical office or administrative support experience required.
- Some additional training in office systems or other post-high school education preferred.
- Associate's Degree or higher level education preferred, but not required.
- Knowledge of practice operations and standards.
- Understanding of procedures including filing, copying, scanning, printing, and faxing.
- Highly proficient in all communication skills (phone, verbal, and written).
- Ability to handle sensitive information and situations with poise and professionalism.
- Strong organizational, coordination, and judgment skills.
- Ability to prioritize effectively and manage multiple tasks.
- Advanced computer skills.
- Ability to problem-solve and troubleshoot.
- Understanding of the appropriate use and importance of related forms.
- Advanced understanding and use of medical terminology.
- Advanced comprehension of insurance types and referral process.
- Knowledgeable and compliant with all hospital, State, and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA.
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Boston, Massachusetts, United States Brigham & Women's Hospital(BWH) Full timeJob SummaryWe are seeking a highly skilled and organized Senior Practice Assistant to join our Orthopaedics team at Brigham & Women's Hospital (BWH). As a key member of our team, you will be responsible for providing exceptional support to our providers and patients, ensuring a seamless and efficient experience.Key ResponsibilitiesPerform in-depth analysis...
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Boston, Massachusetts, United States Brigham and Women's Hospital Full timeJob SummaryWe are seeking a highly skilled and organized Practice Assistant to join our Orthopaedics team at Brigham and Women's Hospital. The successful candidate will be responsible for performing a wide range of duties related to building provider scheduling templates and analyzing template management workflows to support the governance of template...
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