Guest Services Hospitality Specialist

4 days ago


Carmel, California, United States Four Sisters Inns Full time

**Job Title:** Guest Services Hospitality Specialist

Company Overview: Four Sisters Inns is a renowned hospitality company with a passion for delivering exceptional guest experiences. We operate a collection of 17 boutique inns and small hotels in California's most desirable destinations.

Salary:** $50,000 - $65,000 per year, depending on experience.

Job Description:

We are seeking a highly skilled and customer-focused individual to join our team as a Guest Services Hospitality Specialist. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, handling guest inquiries, resolving issues, and promoting our hotel services.

Key Responsibilities:

  • Provide exceptional service to all guests, ensuring their needs are met and exceeded
  • Manage guest interactions, respond to inquiries, and resolve any issues that may arise
  • Develop and maintain knowledge of local attractions and services to make recommendations to guests
  • Collaborate with other departments to ensure seamless guest experiences

Requirements:

  • Proven experience in hospitality or customer-facing roles
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Strong problem-solving skills and attention to detail

Benefits:

  • A competitive salary and comprehensive benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

About Us:

Four Sisters Inns is a majority woman-owned business that values diversity and inclusion. We are committed to creating a workplace culture that is welcoming and respectful to all employees.



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