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Healthcare Customer Support Specialist
2 months ago
About Jackson + Coker:
Jackson + Coker is a leading healthcare staffing agency with a nationwide presence, focusing on temporary staffing solutions, locums-to-permanent placements, and telehealth staffing. We collaborate with healthcare organizations of all sizes to connect them with qualified physicians and advanced practitioners dedicated to delivering exceptional patient care.
Role Overview:
The Customer Care Coordinator plays a vital role in the initial assessment of provider information, including physicians, advanced practice nurses, and allied health professionals. This position serves as a key evaluator within the Customer Care Department, facilitating the processes of Privileging, Verifications, Licensing, and Service Coordination. Responsibilities include data entry, mapping, and various pre-screening tasks that ensure a seamless onboarding experience for providers.
Key Responsibilities:
- Inputting and organizing CVs and provider information into the company database.
- Collecting and mapping client applications received for database integration.
- Conducting outreach to provider offices to resolve discrepancies and gather missing information.
- Communicating with providers regarding their onboarding status through various channels.
- Assisting in the development of contact sheets for providers' work history and insurance coverage.
- Collaborating with specialty teams to create and implement effective Customer Care strategies.
- Engaging with clients via phone and email to understand their preferences and maintain accurate database checklists.
- Analyzing trends to support the ongoing success of the department.
Why Choose Jackson + Coker?
Career Growth:
As a nationally recognized organization, Jackson + Coker is known for its commitment to quality and service, providing a stable career path in a respected industry.
Modern Facilities:
Our corporate headquarters features state-of-the-art amenities, including a fitness center, swimming pool, dining options, and health services, ensuring a supportive environment for our associates.
Comprehensive Training:
We offer thorough orientation and continuous training to equip you for success in this essential role.
Inclusive Culture:
We promote diversity and inclusion through associate-led committees and networking groups, fostering a mission-driven workplace that values every individual.
Qualifications:
- Exceptional customer service and organizational abilities.
- Ability to thrive in a fast-paced environment and manage pressure effectively.
- Proven track record of building trust and exceeding quality expectations.
- Strong multitasking skills with a sense of urgency and effective time management.
- Capability to work independently as well as collaboratively within a team.
- Adaptability to quickly shift focus and direction as needed.
- Effective communication skills for reporting issues to management.
- Proficient in Microsoft Word, Excel, and Outlook.
- Bachelor's degree preferred or relevant experience.
- Experience in credentialing or physician licensing is a plus.
- Familiarity with privileging/enrollment processes is advantageous.
Equal Employment Opportunity:
Jackson + Coker is an EEO/AA Employer. We value diversity and are committed to creating an inclusive environment for all associates.
