Medicare Assistance Counselor

3 weeks ago


Big Stone Gap, Virginia, United States MOUNTAIN EMPIRE OLDER CITIZENS INC Full time
Job Overview

POSITION SUMMARY: The Medicare Assistance Counselor plays a vital role in the Virginia Insurance Counseling and Assistance Program (VICAP). This position is dedicated to offering guidance and support to Medicare recipients, facilitating their understanding of benefits, and assisting with applications for financial aid programs.

KEY RESPONSIBILITIES:

  • Deliver comprehensive information to help clients navigate Medicare benefits and claims, including Part D and Medicaid.
  • Educate clients about financial assistance options such as Low Income Subsidy and Medicare Savings Programs, and aid them in the application process.
  • Provide expert advice on Medicare supplemental insurance, Medicare Advantage Plans, and Medicare Part D.
  • Inform clients about Medicare's wellness services, preventive care benefits, and the importance of fraud awareness.
  • Ensure timely completion of paperwork, data entry, and monthly reporting duties.
  • Manage incoming calls and schedule appointments efficiently.

CORE COMPETENCIES:

  • Strong verbal and written communication abilities
  • Interpersonal skills for effective public relations
  • Proficiency in computer applications
  • Excellent organizational skills
  • Effective problem-solving capabilities
  • Ability to prepare detailed reports


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