Medicare Support Counselor

3 weeks ago


Big Stone Gap, Virginia, United States MOUNTAIN EMPIRE OLDER CITIZENS INC Full time
Job Overview

POSITION SUMMARY: The Medicare Support Counselor at Mountain Empire Older Citizens Inc. plays a crucial role in delivering guidance and support to individuals enrolled in Medicare. This position involves assisting clients with the application processes for various financial aid programs, including the Low Income Subsidy and Medicare Savings Programs. Additionally, the counselor will handle administrative tasks such as responding to inquiries, scheduling appointments, entering data, and compiling monthly reports.

KEY RESPONSIBILITIES:

  • Offer insights that aid clients in accessing benefits and submitting claims related to Medicare, including Part D, and Medicaid.
  • Educate beneficiaries about the Low Income Subsidy and Medicare Savings Programs, providing assistance throughout the application process.
  • Deliver information and guidance on Medicare supplemental policies, Medicare Advantage Plans, and Medicare Part D options.
  • Inform clients about Medicare wellness initiatives, preventive services, and the importance of fraud awareness.
  • Ensure timely completion of documentation, data entry, and monthly reporting tasks.
  • Manage incoming calls and coordinate appointment scheduling for VICAP services.

CORE COMPETENCIES:

  • Strong verbal and written communication abilities
  • Interpersonal skills for effective public relations
  • Proficiency in computer usage
  • Organizational skills for managing multiple tasks
  • Problem-solving capabilities
  • Experience in report preparation


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