Patient Care Coordinator for Innovative Wellness Center

2 weeks ago

Greenville, South Carolina, United States New Life Medical Centers Full time
Job Overview

Patient Care Coordinator for an Innovative Medical Wellness Center

About Us

  • New Life Medical Centers has been a trusted provider in the upstate of South Carolina for over a decade, assisting countless individuals with their healthcare needs.
  • Our team is committed to enhancing the lives of our patients by delivering exceptional service and helping them achieve their health objectives.
  • At New Life, our healthcare professionals and support staff focus on offering holistic solutions tailored to improve the overall wellness of each patient. We empower individuals on their journey to better health by supporting their internal functions, leading to improved external well-being and quality of life.
  • We are continuously evolving, exploring new tools, strategies, and solutions to enhance patient care while maintaining a high standard of professionalism.
  • Our leadership invests in the growth and development of our team members, aligning their personal, professional, and financial aspirations with the mission of New Life to broaden our impact and change more lives.

Ideal Candidate Profile

The ideal candidate is enthusiastic about healthy living, self-motivated, and energetic. Our dynamic environment requires the ability to manage multiple tasks efficiently. Your positive and engaging personality will ensure a memorable experience for our patients. You should be organized, detail-oriented, and possess excellent communication skills, both verbal and written. Proficiency in standard office software and technology is essential, along with a willingness to learn new systems. A professional demeanor and appearance are expected, complemented by a good sense of humor.

Prior experience in a healthcare office setting is preferred, particularly in environments with self-pay patients, such as med spas, plastic surgery, or integrative medicine. You should be capable of independently completing tasks while also being a collaborative team player, understanding the impact of your actions on the team.

You should have strong interpersonal skills, allowing you to empathize with patients and respond compassionately to their needs. Your ability to listen and relate to others will be invaluable in creating a supportive atmosphere. Dependability, adaptability, and a genuine desire to serve others are key attributes we seek.

We expect you to actively engage in learning and understanding our processes, enabling you to effectively communicate information to others. Good judgment is crucial, especially in navigating complex situations. We value creativity in optimizing our resources and enhancing patient experiences. You will represent the voice and face of New Life.

Lastly, humility and grace in interactions with all individuals are essential qualities we appreciate.

Key Responsibilities

  • Respond to incoming calls promptly and courteously.
  • Schedule appointments for new patients while managing other responsibilities.
  • Greet new and existing patients warmly and professionally.
  • Utilize administrative and organizational skills to support patients and team members.
  • Address and resolve patient inquiries and concerns.
  • Maintain accurate patient records and documentation.
  • Participate in ongoing training and role-playing exercises.
  • Consistently strive to meet and exceed performance metrics.

Qualifications

  • High school diploma or equivalent.
  • Minimum of one year of experience in a medical office, preferably with self-pay patients.
  • Strong customer service and interpersonal skills.
  • Multilingual abilities are a plus.
  • Effective communication skills via phone, email, and chat.
  • Patience and empathy in dealing with patient concerns.
  • Positive attitude and motivation to promote healthy lifestyles.

Compensation is based on experience, with additional incentives available for meeting individual and team performance goals.

Company Overview

The New Life Medical Centers team is dedicated to enhancing the lives of our patients by providing exceptional service and support in achieving their health goals.

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