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Guest Services Specialist
2 months ago
The Poppy Georgetown Guesthouse presents an exceptional opportunity to engage in a delightful and sophisticated atmosphere alongside a welcoming and professional team.
As a Front Desk/Guest Services Coordinator, you will play a pivotal role in crafting unforgettable experiences for our visitors while contributing to the overall success of the guesthouse. Your primary responsibility will be to deliver outstanding guest service by warmly greeting and addressing guests' needs throughout their stay. You will create a positive initial impression and ensure that the guest experience is smooth, memorable, and aligned with the hotel's branding.
Located on the vibrant P Street in East Village, The Poppy Georgetown allows guests to explore the neighborhood's fantastic shopping, rich history, and scenic waterfront views. Notable attractions such as DuPont Circle, Georgetown University, GW University, and The Kennedy Center are all within a short walking distance. The Poppy Georgetown stands as the first luxury boutique inn in the nation's capital, featuring 15 uniquely designed guest rooms and a club-style lounge for relaxation. The Poppy consistently ranks highly among travelers on TripAdvisor.
In your role as a Front Desk/Guest Services Coordinator, you will assist in creating enjoyable and comfortable guest experiences, ensuring that every visitor feels at home.
JOB TYPE: FULL TIME
Key Responsibilities:
- Welcome guests upon arrival, provide information about the property and its amenities, and escort them to their accommodations.
- Respond promptly and accurately to guest inquiries and requests for assistance, offering recommendations for local dining, attractions, and activities.
- Ensure that every guest receives a personalized experience, treated with respect and courtesy at all times.
- Address guest complaints and concerns professionally and promptly, escalating issues to the appropriate management when necessary.
- Assist with luggage handling and transportation arrangements as required.
- Monitor public areas to maintain cleanliness and organization, coordinating any necessary cleaning or maintenance.
- Prepare and serve breakfast in the parlor, ensuring guests enjoy a comfortable dining experience.
- Prepare and serve beverages, including alcoholic options, in the parlor.
- Restock and replenish tea, coffee, refrigerator items, fruit baskets, and snacks for guests.
- Occasionally assist with cleaning guest rooms as needed.
- Reach out to departing guests to encourage reviews on travel platforms.
- Perform other duties as assigned by management.
TBC Hotels, a division of The Bernstein Companies, has a rich history of fostering lasting and meaningful relationships with associates, guests, partners, and the community. TBC Hotels has been recognized with consecutive Washington Post Top Workplace Awards.
Established in 1982, The Bernstein Companies is one of the oldest commercial real estate firms in Washington, D.C., and has successfully owned, developed, and operated over 30 hotels across the United States.
Our core values emphasize integrity, relationship-building, and an entrepreneurial spirit, which guide our operations and interactions.
Salary Description:
$17.50 to $20 per hour
