Pharmacy Liaison Specialist

1 day ago

Newark, New Jersey, United States Shields Health Solutions LLC Full time
About the Role

We are seeking a highly motivated and self-starting Pharmacy Liaison to join our team at Shields Health Solutions LLC. As a Pharmacy Liaison, you will play a critical role in providing exceptional patient care and support to our patients and pharmacists.

Key Responsibilities
  • Provide Legendary Care to hospital patients by delivering a full suite of custom medication management services.
  • Work seamlessly alongside hospital clinicians to serve patients both face-to-face and over the phone.
  • Educate prospective pharmacy patients on how our services improve their overall care.
  • Support outpatient retail and specialty prescription medication needs.
  • Grow our specialty pharmacies patient population.
  • Ensure patients remain on track with medication regimens through outbound therapy/medication adherence check-ups, secures refill prescriptions, etc.
  • Communicate effectively with our centralized Patient Service Center regarding refill reports, zero-fill reports, monthly outstanding reports, and appointment lists.
  • Help develop new processes to ensure smooth operations and patient care.
  • Identify medications requiring special storage and/or handling, such as hazardous medications and/or refrigerated medication.
  • Identify supplies necessary for select medications, such as sharps containers, needles/syringes, alcohol swabs, and Band-Aids.
  • Answer, resolve, and triage inbound inquiries.
  • Perform refill reminder calls under the supervision of a pharmacist.
  • Resolve insurance-related issues, including prior authorizations (PAs), and assist patients with various forms of financial assistance.
  • Ensure appropriate documentation in all required systems/tracking mechanisms.
  • Manage, organize, and update relevant data using database applications.
  • Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.
  • Identify trends, resolve problems, recommend improvements, and implement change.
  • Actively participate in process improvement initiatives.
  • Act as a value-added business partner to stakeholders throughout the organization.
  • Protect the organization's value by keeping information confidential.
  • Update knowledge by participating in educational opportunities, reading professional publications, maintaining networks, and participating in professional organizations.
  • Be willing to do whatever is necessary for the betterment of the Company.
Requirements
  • Required Licensure/Certification: Nationally certified as a CPhT is preferred but not required.
  • Years of Experience: Required 2-5 years, Preferred 5-8 years experience as a Pharmacy Technician.
  • Education: High School Diploma or GED required.
  • Skills: Strong interpersonal communication skills, ability to work independently and demonstrate good judgment, strong verbal and written communication, highly proficient in Microsoft Office, particularly Excel and Word.
  • Traits: Organized, high-integrity, attention to detail, dependable, quality focus, empathetic, good listener/communicator.
About Shields Health Solutions LLC

We are a leading provider of specialty pharmacy management services, committed to delivering exceptional patient care and support. Our team is dedicated to improving lives and elevating performance in the healthcare industry.

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