HVAC Service Account Manager

1 week ago


Waipahu, Hawaii, United States Carrier Full time
About the Role

We are seeking a highly motivated and experienced Commercial HVAC Service Account Manager to join our team at Carrier. As a key member of our sales team, you will be responsible for driving business growth and customer success by identifying and pursuing new opportunities for projects and service agreements.

Key Responsibilities
  • Sales and Business Development: Sell the full portfolio of Carrier HVAC Service products and solutions to customers, including service agreements, repairs, modernizations, and system replacement.
  • Account Planning and Management: Create and maintain sales territory and account plans to ensure effective customer engagement and relationship-building.
  • Industry Events and Presentations: Present at industry events to develop new and existing customer relationships and opportunities.
  • Value Proposition and CRM: Promote Carrier value propositions linking customer objectives to Carrier solutions, and utilize CRM to manage customer interactions, activities, and opportunity pipeline.
Desired Capabilities
  • Product Knowledge and Presentation: Able to learn Carrier products/solutions and present them with credibility.
  • Customer Identification and Qualification: Experienced in identifying and qualifying prospective Carrier customers.
  • Relationship Building and Growth: Able to maintain customer relationships and build share value for account growth.
  • Technical Repair Opportunities: Able to develop and propose technical repair opportunities.
  • Value Identification and Articulation: Able to identify and articulate the value of Carrier offerings and how they map to customer needs.
  • Purchasing Process Understanding: Able to understand Customer purchasing processes and adapt selling style to match.
  • Communication and Presentation Skills: Possessing highly effective presentation and communication skills.
  • Time Management and Prioritization: Able to manage multiple demands on your time and prioritize for best outcomes.
  • Customer Service and Response: Having a bias toward customer service and fast response to customer requests.
  • Sales Performance and Targets: Able to consistently achieve sales performance metrics and annual sales targets.
  • Negotiation and Renewals: Able to negotiate service agreement renewals effectively.
Required Qualifications
  • Technical Sales Experience: 2+ Years of B2B technical sales experience.
  • Education: High School Diploma/ GED.
  • Physical Demands: Must be able to lift/carry 20 lbs, climb ladders/stairs, and be comfortable working on roofs/platforms.
  • Criminal Background Check: Ability to pass a MVR background check.
  • Travel: Ability to travel up to 80% within in assigned territory.
Preferred Qualifications
  • Technical Environment: Extremely comfortable operating in a technical environment utilizing Microsoft based computer software.
  • Location: Ideal candidate will be located in Western Oregon.
  • Industry Experience: Demonstrated experience in the HVAC industry.
  • Education: Bachelor's degree preferred.
  • Communication and Relationship Skills: Demonstrated written, verbal and presentation skills to develop effective proposals and customer-facing correspondence.
  • Relationship Building: Ability to develop and maintain relationships with internal and external customers and peers.
  • Sales and Cross-Selling: Ability to sell directly to end user prospects and customers, and introduce others to cross sell and upsell to expand existing customer/contact base.
  • Teamwork and Adaptability: Ability to work in a highly team-oriented and dynamic environment.


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