Customer Service Representative
5 days ago
Job Summary:
The Customer Relations Associate plays a vital role in creating a warm and welcoming environment for customers at Servco. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a seamless experience for our valued customers.
Key Responsibilities:
- Customer Greeting and Assistance: Greet and assist customers in a professional and friendly manner, making them feel comfortable and valued.
- Calendar Management: Review the dealership calendar daily to stay informed about scheduled appointments and deliveries, and generate floor activity reports as needed.
- Customer Service: Provide top-notch customer service, including greeting and directing customers, obtaining contact information, and documenting vehicle mileage.
- Log Maintenance: Ensure timely and accurate recording of customer and floor traffic information into daily logs.
- Phone Support: Answer incoming phone calls and direct calls or relay messages to the appropriate parties.
- Showroom Maintenance: Maintain a professional appearance of the showroom and work area.
Requirements:
- Education: High school graduate or equivalent.
- Experience: Minimum 6 months of customer service, receptionist, and/or clerical experience.
- Technical Skills: Proficient in Microsoft Excel and able to type 35 wpm.
- Soft Skills: Dedication to customer service excellence, excellent written and verbal communication skills, and a professional appearance.
- Work Schedule: Tuesday - Saturday, 10:00am - 6:00pm.
About Servco:
Servco is a leading provider of mobility solutions, committed to empowering people through the freedom of movement and opportunity. Our team of over 2,000 like-minded individuals is guided by our four Core Values of Respect, Service, Teamwork, and Innovation. We strive to provide superior service to both our customers and team members, and we look forward to helping you create Life: Moments that matter to you.
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