Member Experience Specialist
1 day ago
Description:
We're seeking a dedicated and enthusiastic individual to fill the role of Member Service Representative at Gateway Metro Credit Union. This is a fantastic opportunity to join a dynamic team and contribute to delivering exceptional customer service and financial solutions to our members.
Responsibilities:
You'll be responsible for:
• Providing personalized service to meet the unique needs of each member
• Processing various financial transactions, including loan and account openings, closures, and updates
• Collaborating with colleagues to ensure seamless delivery of services and high-quality member experiences
• Identifying opportunities to promote credit union products and services that align with member goals
Requirements:
To excel in this role, you should possess:
- Excellent communication and interpersonal skills
- Ability to maintain confidentiality and handle sensitive information
- Familiarity with credit union products and services
- Basic computer skills, including Microsoft Office Suite
- Organizational and time management skills, with the ability to prioritize tasks and manage multiple projects
A high school diploma or equivalent is required, along with relevant experience in a customer-facing role. If you're passionate about delivering exceptional customer service and committed to your professional growth, we encourage you to apply.
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