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Retail Operations Supervisor

2 months ago

St Louis, Missouri, United States The Salvation Army USA Central Territory Full time

The Salvation Army Mission:
The Salvation Army, a global movement, is an evangelical segment of the universal Christian church. Its message is rooted in the Bible, and its ministry is driven by the love of God.

Its mission is to spread the gospel of Jesus Christ and to address human needs in His name without discrimination.


Job Objective:
Assists the Store Manager in overseeing store personnel; managing production and sales; maintaining store conditions; fostering customer relationships; and executing banking and record-keeping tasks. Supports the Manager in the daily operations of the assigned thrift store.

Essential Functions:
This job description is not exhaustive. It aims to outline the essential functions and requirements of the role. Additional job-related responsibilities may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
Assists in staff training and supervision as needed. Engages in recruiting and interviewing store personnel as assigned.
Participates in staff scheduling, monitors accuracy, and submits payroll for processing as assigned.
Ensures compliance with all TSA policies and practices regarding employee relations.
Timely forwards all employment-related documents to the HR Department at the ARC.
Provides training, supervision, and support to beneficiaries assigned to the store as part of their work therapy.

Supports the execution of strategies to achieve production and sales targets. Oversees the product acquisition (donation) processes, production (sorting, hanging, pricing, and presentation) processes, and sales processes.
Is proficient in all aspects of the acquisition, production, and sales processes.
Monitors the product rotation process and diligently manages product turnover.
Communicates with the central warehouse to place orders for the next day's processing needs.


Assists the manager in maintaining the store's safety, security, cleanliness, appearance, and utility.

Ensures compliance with all OSHA and Salvation Army safety and security policies and procedures. Verifies that displays and floor layout plans are adhered to and updated.
Identifies and communicates with the manager regarding ways to enhance the store's appearance and appeal to customers.
Implements Product Control Procedures to prevent shrinkage due to theft or spoilage.

Promptly reports all maintenance or repair needs to the store manager and, when unavailable, to the appropriate personnel at the ARC.

Implements customer development and retention strategies. Creates a pleasant shopping experience.
Interacts positively with customers, setting a standard for all staff.

Assists the manager in recordkeeping and reporting for the store. Applies TSA-approved cash handling procedures for register operations.
Assists in managing bank runs and deposit procedures for the store.
Reports store production and sales as assigned.
Utilizes inventory tracking as assigned.


Communicates with the Store Manager regarding all aspects of store operations, keeping them informed and sharing incidents, concerns, and ideas; collaborates with ARC Department Heads as outlined in training as assigned.

In conjunction with the store manager, works to maintain income and expenses within budget parameters. Manages cash handling procedures in accordance with TSA Policy.

Must be available for a flexible schedule to work early shifts, late shifts, and most weekends, to observe and provide training to all store employees.


In partnership with the store manager, proactively works to enhance the image of The Salvation Army among staff and in the community.

Creates a positive understanding of policies and procedures.
Addresses complaints and criticism by providing education and understanding of the program and pricing.

Safeguards the resources under their supervision. Implements Product Control Procedures to prevent shrinkage due to theft or spoilage.
Controls property, utility, and product supply waste.

All other duties as assigned.

Minimum Qualifications:
The requirements listed below represent the minimal education, experience, skills, and/or abilities required for this position.

Education:
High School Diploma or Equivalent. Two years of retail experience; thrift experience is a plus. An Associate's Degree is advantageous.

Experience:
Retail experience and experience in following and providing direction.

Certifications:
Valid Driver's License and reliable transportation to and from the bank.

Skills/Abilities:
Ability to speak, write, and understand English sufficiently for effective communication with customers, management, and co-workers.

Basic computer skills, including but not limited to the use of the Point of Sales System, payroll program, and all other programs or systems adopted by the TSA ARC.

Ability to provide accurate change.

Supervisory Responsibility:
Provides direction to staff as assigned or in the absence of a manager or assistant manager. Documents and reports any behavioral or attitude concerns to management.

Physical Requirements:


The physical requirements described here are representative of those that must be met by an employee to successfully perform the duties of this job.

Reasonable accommodations may be made to enable individuals to perform the essential functions of this job.

While performing the duties of this position, the employee is regularly required to stand; use hands, handle, or feel; and hear or talk.

The employee is frequently required to walk and reach with hands and arms. The employee is occasionally required to climb or balance; and stoop, kneel, or crouch.

The employee must regularly lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds.

Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.

Travel:
May be required to travel to various locations for work or training.

Working Conditions:
The work environment for this position is a store setting with a quiet to moderate noise level. The environment may be dusty and may experience temperature fluctuations based on weather. May stand for extended periods. Full-Time or Part-Time position; will require weekend and evening hours.

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