Store Operations Supervisor

2 months ago


St Louis, Missouri, United States MERS Goodwill Full time

Travel Requirements: 0%
Employment Type: Hourly Full-Time
Compensation Range:

MERS/Missouri Goodwill Industries is seeking a dynamic, self-driven, and professional Retail Manager to oversee our retail operations. The successful candidate will champion our mission, "Transforming Lives Through Employment" and reflect our core values of diversity, integrity, passion, professionalism, respect, and accountability.

If you are looking for a role that empowers you to reach new milestones while engaging in a mission-focused career, this opportunity is tailored for you.

Qualifications

A High School Diploma or GED is required; a Bachelor's Degree is preferred. A minimum of three years of experience in Retail, Warehouse, or Logistics Management is necessary, along with a valid driver's license and insurance from MO or IL. Strong interpersonal and communication skills are essential, including customer service, conflict resolution, and teamwork. Leadership abilities should encompass effective decision-making, goal-setting, and problem-solving, with a talent for motivating and guiding staff while holding them accountable. Proficiency with workplace technology such as registers, scheduling, and inventory management systems is expected.

Key Responsibilities
  • Manage store operations, resources, and budgets to ensure all objectives and performance metrics are achieved or surpassed.
  • Exemplify core values to cultivate a culture committed to safety, ethics, and quality within the store.
  • Oversee, guide, and train assigned personnel to ensure they fulfill their primary responsibilities effectively.
  • Deliver exceptional internal and external customer service to promote repeat donations, customer loyalty, and staff retention while swiftly addressing customer grievances.
  • Provide coaching and feedback to employees regarding their job performance, including disciplinary actions when necessary.
  • Exercise independent judgment in assigning daily tasks to meet operational goals.
  • Identify and recommend high-performing employees for advancement opportunities.
  • Protect company assets and personal information from harm, damage, or theft, and report any incidents of theft, unethical behavior, or unauthorized possession of company property to management.
  • Adhere to and enforce all organizational policies, procedures, and values.
  • Utilize effective staffing strategies to ensure appropriate store coverage and arrange for replacements as needed. Review, edit, and approve payroll.
  • Implement process improvements to eliminate inefficiencies.
  • Maintain a professional appearance in accordance with MERS Goodwill's dress code.
  • Perform other duties as assigned.
Benefits
  • Potential for monthly bonuses up to $1000.
  • Quarterly bonus opportunities up to $1500.
  • Immediate access to individual and family medical benefits upon hire.
  • Dental and vision benefits for individuals and families starting the first of the month after hire.
  • Employer-paid Basic Life and AD&D Insurance effective the first of the month following hire.
  • 403(B) Retirement plan available upon hire.
  • 403(B) Retirement with Employer Match after one year of service.
  • 401(A) Retirement plan available upon hire.
  • PTO accrual of up to 15 days based on hours worked.
  • Employee discounts at the store.
  • Paid holidays.
  • Flexible scheduling options.
  • Opportunities for career advancement.

MERS Goodwill is an equal opportunity employer. We do not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other non-merit factor.
MERS/MO Goodwill requires various background and records checks upon employment.



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